There are two main reasons that could explain this problem:
- Make sure that you have enough sol in your wallet to pay transaction fees, it's at least recommended to have 0,03 SOL
- Also your ship needs to be fully repaired to be withdrawn, you have to hold enough toolkit during the withdrawal process to fully repair it.
If you have enough toolkit and SOL and you still can't withdraw your ship please contact one of our agents using the chatbot that you will find at the bottom right of this page or join us in Discord and create a ticket, one of our moderators will take care of your issue.