There are various reasons a referral may not have generated rewards
There are several reasons why a referral might not have generated rewards for you. Below are the most common causes:
Incorrect Link Usage
The person you referred may not have used your full, correct referral link to access play.staratlas.com. If they visited the site directly or used an incomplete URL, your referral may not be tracked.
Another Referral Was Used First
Referral tracking is tied to the first referral link clicked and the first purchase made. If your referral previously clicked someone else’s link and made a purchase—even a small one—their wallet is permanently tied to that original referrer. This cannot be changed.
Cache or Cookies Were Cleared
If the referred user clears their cache or browser storage after clicking your link (but before making a purchase), the system may lose the referral tracking information.
Existing Starpath Link
If the referred user already had a Starpath referral link in their profile before your link was used, their account will remain tied to that original referral.
Want to Verify Their Link?
You can guide your referral to check which link they're currently using by following this article:
How Can I Verify Which Starpath Link I Am Using?